Terms and Conditions

Introduction & Scope

These Terms & Conditions (“Terms”) govern your access to and use of the Generic Meds Mart website (the “Website”) and any orders placed through it. By browsing the Website, creating an order or communicating with us, you confirm that you have read, understood and agreed to these Terms.

If you do not agree with any part of these Terms, you must not use the Website or place any orders through it.

These Terms apply in addition to our Privacy Policy, Delivery information, Returns & Refunds policy and Medical & Legal Disclaimer, which together form the overall framework for using Generic Meds Mart.

Definitions

For the purposes of these Terms:

• “Generic Meds Mart”, “we”, “us”, “our” – the operators of the Website, acting as an information and ordering platform for generic medicines.
• “Website” – the online platform located at our main domain and any of its subpages.
• “You”, “customer”, “user” – any individual who visits the Website, browses product pages or places orders.
• “Products”, “medicines” – prescription and non-prescription medicines, primarily generic medicines, listed on the Website.
• “Suppliers” – licensed manufacturers, wholesalers or distributors from whom Products may be sourced.

Generic Meds Mart is not a clinic, hospital, pharmacy or medical practice, and does not provide medical services or medical advice.

Eligibility & Use of the Website

By using the Website, you confirm that:

• you are of legal age to purchase and use medicines in your country;
• you are legally allowed to access information about medicines;
• you will use the Website only for lawful, personal purposes and not for resale or distribution.

You agree not to:

• misuse the Website or attempt to interfere with its security;
• provide false, incomplete or misleading information when placing an order;
• use the Website in any way that violates applicable laws, including laws governing medicines, imports and customs.

Medical Disclaimer & No Doctor–Patient Relationship

All information on the Website, including product descriptions, articles, FAQs and support messages, is provided for general informational purposes only.

• It does not replace professional medical advice, diagnosis or treatment.
• We do not provide medical consultations and do not create any doctor–patient relationship with users.

You must always consult a qualified healthcare professional regarding:

• diagnosis and treatment of any medical condition;
• whether a medicine is appropriate and safe for you;
• dosage, duration of therapy and possible interactions with other medicines.

For more details, please refer to our Medical & Legal Disclaimer page.

For independent information about the safe use of medicines and online pharmacies, you can refer to official resources such as the U.S. FDA guide on buying medicines safely from online pharmacies and the European Medicines Agency page on buying medicines online.

Prescription Medicines & Customer Responsibility

Some Products listed on the Website are prescription-only medicines. You understand and agree that:

• you must obtain a valid prescription from a licensed healthcare provider where required by law;
• you will provide accurate information about your condition and current medications to your doctor;
• you will use prescribed medicines only under the supervision of a healthcare professional.

You are solely responsible for complying with the laws and regulations of your country regarding:

• the purchase, import, possession and use of medicines;
• any restrictions on specific active ingredients or therapeutic classes.

We do not verify your local legal requirements and cannot be held responsible if an order or product is not compliant with your local regulations.

Ordering Process & Customer Obligations

When you place an order through the Website, you confirm that:

• all information you submit (name, address, contact details) is true, complete and current;
• you are the lawful recipient of the Products or have authority to receive them on behalf of another person;
• you understand the nature and intended use of the ordered Products.

The ordering process generally includes:

1. Selecting Products and quantities.
2. Providing necessary personal and delivery information.
3. Choosing an available payment method and submitting payment details.
4. Receiving confirmation that the order has been received for processing.

We reserve the right to:

• refuse, cancel or limit orders at our discretion (for example, suspected misuse, regulatory concerns, incorrect information);
• request additional information or confirmation before accepting an order.

Prices, Payments & Currencies

All prices displayed on the Website are shown in the currency indicated (usually USD), unless stated otherwise.

• Prices may change at any time without prior notice.
• The final amount you pay may include additional charges such as bank fees, currency conversion fees or third-party payment service fees.

Available payment methods are described in the Payments section. You are responsible for:

• ensuring that your chosen payment method is valid and authorised;
• any fees charged by your bank, payment provider or intermediary services.

An order is generally considered accepted only after we have received and confirmed your payment.

Shipping, Delivery & Customs

We arrange shipment of Products to the address you provide during checkout. Estimated delivery times and available shipping options are described in our Delivery section.

You acknowledge and agree that:

• delivery times are estimates only and may vary due to postal delays, customs inspections or other factors beyond our control;
• you are responsible for providing a complete and accurate shipping address;
• you are responsible for checking whether the import of ordered Products is allowed in your country.

Customs, import duties, taxes and any related fees are your responsibility. If a shipment is delayed, seized or returned by customs or other authorities due to local regulations, we cannot be held liable for loss, delay or confiscation, except as expressly described in our Delivery and Returns & Refunds policies.

Returns & Refunds

Because of the nature of medicines, strict rules usually apply to returns. Our detailed policy is set out on the Returns & Refunds page.

In general:

• we cannot accept returns of opened or partially used medicines, except where required by law;
• in cases of damage, loss, wrong item or quantity issues, we may offer reshipment, partial refund or another appropriate solution, as described in our Returns & Refunds policy;
• any requests related to delivery problems must be reported within a reasonable time and supported by evidence (photos, tracking information, etc.).

These Terms should be read together with the specific conditions described in our Returns & Refunds page.

Limitation of Liability

To the maximum extent permitted by applicable law, Generic Meds Mart, its owners, employees, partners and suppliers shall not be liable for:

• any indirect, incidental, special or consequential damages;
• any loss of profits, revenue, data or goodwill;
• any harm arising from your use or inability to use the Website or Products;
• any adverse effects, side effects or drug interactions resulting from the use or misuse of medicines.

Nothing in these Terms limits or excludes liability where such limitation is prohibited by applicable law. Your statutory consumer rights, where applicable, remain unaffected.

Intellectual Property

All content on the Website, including text, logos, icons, graphics and layout, is protected by intellectual property laws.

• You may use the Website and its content for personal, non-commercial purposes only.
• You may not copy, reproduce, modify, distribute or create derivative works from the Website or its content without our prior written consent, except where allowed by law.

Third-party trademarks, brand names and logos remain the property of their respective owners and are used for identification and informational purposes only.

Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our business, services, legal obligations or regulatory environment.

• The most recent version of the Terms will always be published on this page.
• Changes become effective as soon as they are posted, unless otherwise specified.
• Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

We encourage you to review this page periodically.

Privacy & Data Protection

Your use of the Website and any information you provide to us is also governed by our Privacy Policy, which explains:

• what personal data we collect;
• how we use, store and protect it;
• your rights to access, correct or delete your data.

By using the Website, you acknowledge that you have reviewed the Privacy Policy and agree to our handling of your data as described there.

Governing Law & Dispute Resolution

The interpretation and enforcement of these Terms, as well as any disputes arising out of or related to your use of the Website or Products, shall be governed by the laws of the jurisdiction in which Generic Meds Mart is legally established, unless mandatory consumer protection rules of your own country provide otherwise.

In case of any dispute, you agree to first contact our Customer Support to attempt to resolve the matter amicably. If no resolution is found, the dispute may be submitted to a competent court or another dispute resolution body, as required by applicable law.

Contact Information

If you have any questions about these Terms & Conditions, please contact us:

• via the Contact Us form on the Website; or
• by email at: [email protected] (replace with your actual address).