Quality & Safety
Our Commitment to Quality & Safety
At Generic Meds Mart, quality and safety are at the center of everything we do. We operate as an information and ordering platform for generic medicines and work only with licensed suppliers who follow recognised pharmaceutical standards.
This page explains how we approach medicine quality, supply chain safety and responsible use of treatments, and how this complements our policies on sourcing, delivery and legal compliance.
How We Choose Our Suppliers
We do not manufacture medicines ourselves. Instead, Generic Meds Mart cooperates with licensed pharmaceutical manufacturers, wholesalers and distributors.
When evaluating potential suppliers, we look for:
- valid manufacturing or wholesale licences issued by competent authorities;
- production facilities that follow Good Manufacturing Practice (GMP) standards;
- documented quality systems, including batch control and stability monitoring;
- experience in exporting generic medicines to international markets.
More details about our sourcing process are available on the How We Source Our Products page, which describes our approach to supplier selection and documentation.
Generic Medicine Quality Standards
Generic medicines must meet strict quality and safety requirements before they can be approved and placed on the market. In general, approved generics:
- contain the same active ingredient and strength as the original brand;
- are manufactured under GMP conditions;
- must demonstrate bioequivalence, meaning they reach the bloodstream in a similar way;
- comply with quality specifications for purity, stability and packaging.
Regulators around the world treat approved generic medicines as therapeutically equivalent to their brand-name counterparts when these standards are met.
However, decisions about starting, stopping or switching medicines must always be made together with a qualified healthcare professional who knows your medical history.
Storage, Handling & Packaging
Maintaining medicine quality does not end at the factory. Storage, handling and packaging also play an important role.
We work with suppliers and logistics partners that:
- store medicines in appropriate conditions, including temperature and humidity control where required;
- monitor expiry dates and rotate stock to avoid outdated products;
- use tamper-evident packaging to reduce the risk of interference in transit.
Certain highly temperature-sensitive products may not be suitable for long-distance shipping. Where such limitations exist, we may restrict availability or apply special handling conditions.
When you receive your order, you should:
- inspect the outer packaging for visible damage or tampering;
- check the expiry date, batch number and leaflet;
- store medicines according to the instructions on the label and in the package insert.
Anti-Counterfeit Measures & Supply Chain Safety
Counterfeit and substandard medicines are a real global problem. To reduce the risk of such products entering our supply chain, Generic Meds Mart:
- works only with licensed manufacturers and authorised distributors;
- reviews documentation such as batch information and certificates where available;
- checks packaging integrity and labelling for each batch;
- monitors feedback from customers about product quality and appearance.
Even with these measures, no system is perfect. If you ever suspect that a medicine looks unusual, damaged or different from what you expected, you should stop using it and contact your doctor and our support team immediately.
Safe Use of Medicines & Patient Responsibility
Quality and safety also depend on how medicines are used. As a customer, you play a crucial role in ensuring safe treatment.
You should always:
- consult a qualified doctor before starting or changing any medicine;
- use prescription-only medicines only with a valid prescription where required by law;
- follow your doctor’s instructions and the patient information leaflet;
- inform your doctor about all medicines and supplements you are taking;
- never share prescription medicines with other people.
Information on the Generic Meds Mart website is not medical advice and cannot replace a consultation with a healthcare professional. For more details, please read our Medical & Legal Disclaimer and Terms & Conditions pages.
What We Can and Cannot Guarantee
Generic Meds Mart takes reasonable steps to work with reputable suppliers and apply quality checks. However, it is important to understand the limitations:
We can:
- describe our sourcing approach and quality safeguards;
- provide general information about generic medicines and their regulatory framework;
- process orders and coordinate shipment from licensed suppliers.
We cannot:
- act as your doctor, pharmacist or local regulator;
- guarantee that every aspect of the supply chain is free from risk;
- override or replace the decisions of national regulatory authorities.
Our Terms & Conditions, Delivery and Returns & Refunds pages explain how we handle issues such as delays, damage, loss or regulatory restrictions, and which responsibilities remain with the customer.
Reporting Problems & Contacting Support
If you experience any problem related to product quality or safety, such as:
- damaged packaging or suspected tampering;
- missing information (leaflet, label);
- unexpected appearance (colour, shape, printing);
- unusual or severe side effects,
you should:
- Stop using the medicine and contact your doctor as soon as possible.
- Contact our Customer Support with your order details, photos and a description of the issue.
- Follow any instructions provided by your healthcare professional or local authorities.
In some countries, you may also be able to report suspected adverse reactions or product quality issues directly to national regulators or pharmacovigilance systems.
External Information Sources
For independent information about generic medicines and medicine safety, you can consult official resources such as national regulatory agencies, public health authorities and international organisations focusing on medicine quality and safety.
For independent information about generic medicines and medicine safety, you can consult official resources such as the
For independent information about generic medicines and medicine safety, you can consult official resources such as Healthdirect Australia’s What are generic medicines, the Irish Health Products Regulatory Authority (HPRA) Generic medicines information for patients and the Australian Therapeutic Goods Administration (TGA) Generic prescription medicines fact sheet.