Customer Support

Customer Support at Generic Meds Mart

If you did not find the answer you need in the sections above, our customer support team is here to help with
non-medical questions about using the website, placing orders, payments and delivery.
This section explains how to contact us and what we can and cannot do for you.

Support & Policy Pages

You can find detailed information about orders, payments, delivery, returns and our policies on the following pages:

• Terms & Conditions – terms for using our website and placing orders.
• Payments – available payment methods and important notes about processing and confirmation.
• Disclaimer – legal disclaimer about the nature of information on this website.
• Privacy Policy – how we collect, use and protect your personal data.
• FAQ – frequently asked questions about orders, payments, delivery and using the site.
• Delivery – shipping methods, approximate delivery times and tracking information.
• Returns & Refunds Policy – what to do if there is a problem with your order, damaged parcel or missing items.
• Quality & Safety – how we approach medicine quality and safety controls.
• How We Source Our Medicines – overview of how we select suppliers and source generic medicines.

If you still cannot find the answer to your question on these pages, please contact our customer support team using the instructions below.

How to Contact Customer Support

You can contact our support team using the online contact form on this website or by email.
Please include as much detail as possible so we can respond quickly and accurately.

• Order questions: order status, tracking, corrections to shipping details
• Payment questions: available payment methods, payment confirmation, issues at checkout
• Delivery questions: shipping options, approximate delivery times, tracking help
• Product questions: availability, packaging, manufacturer information already listed on the site
• Website issues: errors on pages, problems with registration or login

When you write to us, please include:

• Your full name
• Your email address used for the order
• Your order number (if available)
• Your country and city
• The name and strength of the medicine in question

What Our Support Team Can and Cannot Do

Customer support at Generic Meds Mart can help you with all non-medical questions related to using our website and placing orders.
However, there are strict legal and ethical limits on what we are allowed to discuss.

Our support team can:

• Clarify information already published on the website (strength, pack size, basic manufacturer details)
• Check whether a specific generic medicine is currently in stock or temporarily unavailable
• Explain how to place an order and submit payment correctly
• Provide information about shipping options and estimated delivery times
• Help you understand tracking updates after your order has been dispatched

Our support team cannot:

• Diagnose any disease or confirm a diagnosis
• Recommend starting, changing or stopping any treatment
• Select medicines, doses or treatment protocols for you
• Interpret blood tests, scans or other medical results
• Give emergency medical advice or advise you to ignore your doctor’s recommendations

For all medical questions, including whether a specific medicine is suitable for you, which dose you should take,
how to manage side effects, or how long to continue treatment, please speak directly to your treating doctor or oncology team.
If you think you may be experiencing a medical emergency, contact local emergency services immediately.

Response Times and Data Privacy

We aim to respond to all support requests as quickly as possible.
Response times may vary depending on the volume of requests and time zones, but in most cases you can expect a reply within a reasonable timeframe on business days.
Responses may be delayed on weekends and public holidays.

Any information you share with our customer support team is treated with respect and handled confidentially.
We use your data only to process your request, improve our service, and manage your orders in line with our Privacy Policy.
We do not sell your personal data to third parties.

By contacting Customer Support, you confirm that you understand these limitations and that our replies are not medical advice and do not replace consultation with a qualified healthcare professional.