Privacy Policy

Introduction

This Privacy Policy explains how Generic Meds Mart (“we”, “us”, “our”) collects, uses and protects personal data when you visit our website (the “Website”), contact us or place orders for medicines.

By using the Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, you should stop using the Website.

This Privacy Policy should be read together with our Terms & Conditions, Medical & Legal Disclaimer, Delivery information and Returns & Refunds policy.

Who We Are

Generic Meds Mart operates as an information and ordering platform for generic medicines. We are not a clinic or hospital and we do not provide medical services.

For questions about this Privacy Policy or how we handle personal data, you can contact us via the Contact Us form or by email using the address indicated on the Website.

What Data We Collect

The personal data we may collect depends on how you interact with the Website and our services.

We may collect:

Information you provide directly

  • Contact details (such as name, email address, phone number).
  • Order details (such as shipping address, selected products, quantities).
  • Messages you send through contact forms or by email.
  • Information you choose to share in support requests.

Technical and usage data

  • IP address and approximate location (country / region).
  • Device and browser information.
  • Pages visited, time spent on pages, navigation paths.
  • Basic log data for security and troubleshooting.

Cookies and similar technologies

We may use cookies and similar technologies to:

  • keep the Website functioning (for example, remembering cart contents);
  • understand how visitors use the Website on an aggregated level;
  • improve usability and performance over time.

Details about the types of cookies we use may be provided in a separate cookie notice or banner once the Website is fully launched.

How We Use Your Data

We use personal data only for specific and lawful purposes, for example:

  • to process and manage orders you place;
  • to communicate with you about orders, support requests or Website updates;
  • to operate, maintain and improve the Website;
  • to detect, prevent and investigate fraud, abuse or security incidents;
  • to comply with legal, regulatory or accounting obligations, where applicable.

We do not sell your personal data to data brokers or use it for aggressive marketing.

Legal Bases for Processing (Where Applicable)

Depending on your location and applicable law, our processing of personal data may rely on one or more of the following legal bases:

  • Performance of a contract – for example, when we process your data to accept and fulfil your order.
  • Legitimate interests – such as improving our services, preventing fraud or ensuring network and information security.
  • Consent – for example, where we use optional cookies or send certain types of communications that require your prior consent.
  • Legal obligations – where we are required to retain certain records for tax, accounting or regulatory purposes.

Where we rely on consent, you can withdraw it at any time, without affecting the lawfulness of processing that took place before the withdrawal.

How We Share Personal Data

We may share personal data with third parties, but only when necessary and with appropriate safeguards:

  • Suppliers and distributors – to arrange shipment of products you have ordered.
  • Payment service providers – when online payment options are enabled, to process transactions securely.
  • Hosting and IT service providers – to operate and support the Website and its infrastructure.
  • Professional advisers (such as legal or accounting services) – where required for our business operations.
  • Authorities or regulators – where we are legally required to do so or where it is necessary to protect our rights or the rights of others.

We do not grant third parties permission to use your personal data for their own unrelated marketing without your consent.

International Data Transfers

In some cases, personal data may be processed or stored in countries outside your own, for example:

  • where our hosting provider or technical infrastructure is located;
  • where suppliers or logistics partners are based.

Where required by law, we take steps to use appropriate safeguards for international transfers, such as contractual protections. However, not all countries offer the same level of data protection, and you should be aware that laws in other jurisdictions may differ from those in your country.

Data Retention

We keep personal data only as long as it is reasonably necessary for the purposes described in this Privacy Policy or as required by law.

For example:

  • order-related data may be kept for a period needed for accounting, tax or dispute resolution;
  • support messages may be kept for a reasonable period to track and resolve issues;
  • technical and analytics data may be kept for shorter periods, often in aggregate or anonymised form.

When personal data is no longer needed, we aim to delete it or anonymise it in a secure manner.

Data Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.

Examples include:

  • limiting access to personal data to staff and service providers who need it to perform their duties;
  • using secure connections (HTTPS) where appropriate;
  • monitoring the Website for unusual activity.

No system can be guaranteed to be perfectly secure. You are encouraged to use strong, unique passwords (where accounts are used) and to be cautious when sharing information online.

Your Privacy Rights

Depending on your location and applicable law, you may have some or all of the following rights in relation to your personal data:

  • Right to access – to obtain confirmation whether we process your data and receive a copy of it.
  • Right to rectification – to request that inaccurate or incomplete data be corrected.
  • Right to erasure – to request deletion of your data in certain circumstances.
  • Right to restrict processing – to ask us to temporarily limit the use of your data.
  • Right to object – to object to certain types of processing (for example, direct marketing).
  • Right to data portability – to request a copy of your data in a structured, commonly used format.
  • Right to withdraw consent – where processing is based on consent.

If you wish to exercise any of these rights, please contact us using the details provided in the Contact Us section of the Website. We may need to verify your identity before responding.

You may also have the right to lodge a complaint with a data protection authority or privacy regulator in your country if you are unhappy with how we handle your personal data.

Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit a website. They can help the site function correctly, remember your preferences and understand how visitors use the site.

On Generic Meds Mart, we may use:

  • strictly necessary cookies – required for core website functions (such as keeping your cart contents while you navigate);
  • functional or preference cookies – to remember your settings where applicable;
  • analytics cookies – to collect aggregated information about how visitors use the Website, in order to improve it over time.

At this stage, we aim to keep the use of cookies as limited and transparent as possible. Details about specific cookies and choices (such as accepting or rejecting non-essential cookies) may be provided in a cookie banner or dedicated cookie notice as the Website evolves.

Links to Other Websites

The Website may contain links to third-party websites, services or content. These sites are not operated or controlled by Generic Meds Mart.

We are not responsible for the privacy practices of such third parties. When you follow external links, you should review the privacy policies and terms of those websites.

External Privacy Resources

For independent information about privacy rights and data protection, you can consult official resources such as:

These resources can help you better understand your rights and how regulators view the protection of personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our services, legal requirements or best practices.

  • The latest version will always be available on this page.
  • Significant changes may be communicated through the Website or by other reasonable means.
  • Your continued use of the Website after changes are posted will be considered acceptance of the updated Privacy Policy.

Contacting Us

If you have any questions about this Privacy Policy or about how we handle personal data, you can contact us:

Still have a question?

Please contact us for more information.

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